00
:
00
:
00
Refund policy
Return & Refund Policy
At NUVIS®, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return:
-
The item must be unused and in its original packaging.
-
The product must be in the same condition that you received it.
-
Proof of purchase is required.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
-
Opened or used products
-
Items damaged through misuse
-
Gift cards (if applicable)
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at:
Include your order number and clear photos of the issue so we can resolve it as quickly as possible.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
Shipping costs are non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
Contact
Questions about returns or refunds?
Email us anytime at: